Refund policy

Return & Refund Policy

Last Updated: 21th of June 2026

At Avenyra, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

14-Day Return Policy

We accept returns within 14 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Be returned in their original packaging whenever possible.
  • Include proof of purchase, such as your order number or confirmation email.

Returns requested more than 14 days after delivery will not be accepted.

Free Returns

We offer free returns on eligible items returned within the 7-day return period.

Once your return request is approved, we will provide instructions for completing your return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Lingerie and underwear.
  • Swimwear with removed hygiene liners.
  • Earrings and certain personal accessories.
  • Gift cards.
  • Final sale, clearance, or promotional items marked as non-returnable.
  • Personalized or custom-made products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging.

We will review the issue and provide a replacement, store credit, or full refund when appropriate.

How to Start a Return

To initiate a return, please contact our customer support team:

Email: info@avenyrastore.com

Please include:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Do not send items back without receiving return instructions from our support team.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Processing times may vary depending on your financial institution.
  • Refunds may be denied if returned items show signs of wear, damage, washing, or alteration.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return the eligible item and place a new order.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing and may not be canceled. Once shipped, orders must follow our return procedure.

Chargebacks

If you have any concerns regarding your order, please contact us before initiating a chargeback. Our support team will work with you to resolve any issues as quickly as possible.

Contact Us

Questions about returns or refunds?

Contact us at:

Email: Info@avenyrastore.com

We appreciate your trust in Avenyra and thank you for shopping with us.